Delete bug

There have been reports of a bug when unable to delete cases. If you experience it you will be unable to delete a case and an error message like this will appear:

We have identified that this error occurs when there is poor data connection and a delete action is performed whilst the app is still communicating with the server. It is work in progress.

If you do experience this bug then please do the following:

  • Do a data export and check you have 2 spreadsheets with your data on it
  • Check your username on the settings screen if you cannot remember it
  • Delete the app (don't worry, all your data is stored on our server)
  • Restart your phone
  • Reinstall the app
  • Log back in
  • Check your data and that the delete function now works
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